Founded in 1995, DC Holdings Instant Technology Service Co., Ltd. is a wholly-owned subsidiary of DC Holdings, specializing in maintenance services. Starting from the authorized maintenance service for manufacturing brands, Instant Technology has set up the service network radiating across over 1000 cities in China, including 129 maintenance service centers in cities classified Level 1-4 and 930 collection sites in cities classified Level 5-6, to provide services such as product maintenance, desktop outsourcing, operation and maintenance management and call center outsourcing for dozens of worldwide brands such as Apple, DELL, HP, Lenovo, and Toshiba. Instant Bro, the online maintenance brand developed by DC Holdings Instant Technology Service Co., Ltd., is devoted to creating a network platform with high-quality maintenance services.
Apart from the national coverage system of authorized services in Qianhai Bonded Area, Instant Technology also has a security system with high satisfaction rates, including a nationally unified system management using unified team culture, incentive policy, system, financial process and audit process for standard management; full-process system monitoring guaranteeing that each link on each maintenance bill can be recorded and managed by the system; national video monitoring management available for observing the internal situation and staff execution at any maintenance station; professional audit management ensuring strict obedience of the business ethics and corporate values by regular professional audit for all maintenance stations; and onstage reception management with high standards. We also have the industrial leading information management system constituted by DC Holdings’s independently developed “maintenance management system” ERS, “call center management system” CCS for customer service and SAP’s ERP system, which can safely, effectively, and conveniently manage all business procedures in the maintenance center.